Returns Policy

Return Address: 33-35 King William Street , Kent Town. South Australia 5067.

Full Price Items: 14 Days from the date you received your order.

Sale Items: No Refund / Exchange Only.

If you receive an item from us that you are not satisfied with for any reason please return it to us within 14 days from the date you received your order.
The item must be sent back to us in the same condition that you received it with all the original tags attached.
If you would like a different size in the same style or a different style, please note this on the return form.

How do I return an item?

• Request a refund, use the Return Authority Form that came in your parcel, and fill in all your details.
• Please put the Return Authority Form along with the item into a post bag
• Send your item(s) to the address listed above.

Do I pay for my return shipping?

• If you have changed your mind, the item does not suit you or you have ordered the wrong size, you will need to pay for the return postage.
• If the item is faulty in some way or we have made a mistake with your order, we will be happy to reimburse you for the cost of the postage.

When will my return be processed?

• As soon as your return arrives, we will aim to process your refund within 5 business days.
• Refunds will be issued in the form of a cheque or credit card refund
• Please allow 5-7 working days for refunds to show in your account due to Bank processing time.

Can I return a sale Item?

• No refunds on sale items, however we are happy to exchange.

If you have any queries regarding an item you have purchased or require additional information, please contact us at equinox@adam.com.au